FAQ

Ordering & Shipping

Do you offer volume pricing?

We do offer volume pricing discount when your total order is more than $2000.
Please contact us at info@blankspace.ink for more details.

How can I pay ?

You can pay by credit card, we accept Visa, American Express and Mastercard.

Which country do we ship to?

We ship everywhere in the following countries: Canada, continental United States, Mexico, Australia, United Kingdom, Ireland, Switzerland, Belgium, France, Germany, Spain, Denmark, Finland and Norway. Shipping carrier depends on the size of your item.

How long does it take to produce and ship the order?

Many talented people are involved in the process of creating your precious art impression. From order intake to prepress, then production, packaging, quality control and finally shipping, we do our best to make it as quick as possible for you to receive your package. The maximum production time required to complete the cycle to shipping is 10 working days.

How can I track my shipment?

Click here to track your package. Enter your shipment tracking ID found at the top of your order completion email to track your precious package. The link is directly updated by our shipping carriers such as Canada Post, FedEx and Purolator.

Can I change my order once it has been sent?

Unfortunately, you cannot change it after confirmation. The only exception is the shipping address that you can change if the order has not yet been shipped. To do so you have to contact our customer service at support@blankspace.ink and we will change the shipping address in the order.

Can I cancel an order?

Unfortunately, you cannot cancel your order once it has been sent and you received confirmation.

Can I fully trust the Blankspace packaging?

Don’t worry about it and trust our experience! Your art impressions will be packaged in our custom art secure packaging adapted to the product ordered dimensions. It’s made to measure packaging made by real people with love! Also, our packaging is made of recycled cardboard and recyclable.

What happens if I receive a damaged order?

If you notice damage in presence of the delivery person, you should refuse it and not sign the receipt. Then please contact our customer service at info@blankspace.ink to put a replacement order into production as soon as possible. Please take pictures of the damaged print, it always helps to handle the situation faster.

5-Year Warranty & Returns

Is there a warranty on my artwork?

With over 40 years of experience in printing, we ensure you that your photo was made with love by real humans through an 8-steps production process. We certify that your print will have brilliant colors for 25 years and promise the best material quality in the industry. Thus, we stand with a 5-year warranty on our products.

Can I return my artwork if I’m not satisfied with the product?

We aim at making you happy! However, in the rare event you wouldn’t be, you can contact our customer service within 10 days of receiving your order at support@blankspace.ink. Please include your name, order number, problem description, pictures if necessary.

Since all Blankspace orders are special orders of a custom nature, we are unable to exchange or refund your order for customer created errors such as typos and misspellings, poor image quality or low resolution, color differences between your computer and our professionally calibrated printers, layout errors, blank files or mistakes in product design, content quality, image selection, artwork match with your environment (decoration taste), product selection mistakes (i.e. product size or style). We cannot exchange or refund items damage due to customer storage, handling or manipulation.